Privacy Policy

Privacy Policy for Soffit Bendigo

Introduction

Welcome to https://soffit-bendigo.thebestlocalpro.com (referred to as “Soffit Bendigo,” “we,” or “our” in this Privacy Policy). We are committed to protecting the privacy and security of your personal information. This policy explains our practices regarding the collection, use, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This Privacy Policy covers all aspects of Soffit Bendigo’s online presence, including:

  1. Our official website at https://soffit-bendigo.thebestlocalpro.com.
  2. Any mobile or desktop applications associated with our brand.
  3. Online services and products offered by Soffit Bendigo.
  4. Interactions between users and our team through various communication channels.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies governing your data, so it’s essential to review them before providing any personal information.

Processing Activities

This policy outlines the types of personal data we process and the reasons for doing so:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, and contact preferences.
  2. Payment Information: Data related to transactions, including payment method details and billing addresses.
  3. Financial Information: Records of financial activities, like purchase history and transaction amounts, if you make any on our platform.
  4. Purchase Information: Details about products or services you’ve shown interest in or purchased from us.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, which may be used for analytics and personalization.
  6. Location Data: Information about your geographical location when you interact with our services, often obtained through IP addresses or GPS signals.
  7. Feedback: Comments, reviews, and suggestions provided by users to improve our products and services.
  8. Social Media Information: Data from social media platforms when users choose to connect their accounts for seamless access or sharing.
  9. Product Information: Details about the products you view, search for, or purchase on our website.

Personal Data Collection

We collect personal data through various means:

  1. User Input: When you create an account, make a purchase, or fill out forms, we collect the information you provide voluntarily.
  2. Automated Technologies: Cookies and similar tracking technologies are used to gather data about your interactions with our website, including pages visited, features used, and performance metrics.
  3. Third-Party Sources: We may receive personal data from service providers who assist us in operating our business, subject to their privacy agreements.

Cookies

Soffit Bendigo uses cookies to enhance user experience and perform analytics:

  1. Strictly Necessary Cookies: These ensure basic functions of our website, such as secure login and navigation.
  2. Preference Cookies: Remembering your preferences, like language settings or display options.
  3. Analytics Cookies: Tracking website usage and performance to improve our services.

Users can manage non-essential cookies through our Cookie Manager, giving you control over data collection.

Retention and Deletion

We retain personal data only for as long as necessary:

  1. Legal Requirements: We keep data to comply with applicable laws, regulations, and legal processes.
  2. Business Purposes: Personal information is retained for the duration it takes to fulfill the purposes for which it was collected, after which it is securely deleted or anonymized.

Security Measures

We prioritize data security by implementing robust measures:

  1. Encryption: Data transmission and storage are encrypted to protect against unauthorized access.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.

Children’s Privacy

Soffit Bendigo does not intentionally collect or store personal data from children under 18 years old. If you believe we have collected such information, please reach out to our privacy team for immediate action.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask us to correct or update any inaccurate or incomplete information.
  3. Erasure/Right to be Forgotten: Demand the deletion of your data, subject to legal exceptions.
  4. Restriction: Limit our processing of your data in certain circumstances.
  5. Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific or all purposes.
  7. Non-Discrimination: Be free from discriminatory treatment due to exercising your data protection rights.
  8. Appeals/Complaints: File complaints with relevant supervisory authorities and seek redress if you believe your privacy rights have been violated.

To exercise these rights, please contact our Data Privacy Officer using the details provided in the ‘Contact Information’ section.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be notified via our website, and revised policies will be posted here. We encourage users to review this page periodically for updates.

Contact Information

For data-related inquiries, feedback, or requests:

Email: [email protected]

Mail: Soffit Bendigo, Privacy Team, [Physical Address]

We value your trust in handling your personal information. If you have any concerns or questions not addressed here, please reach out to our privacy team, who will be happy to assist.